Modern Slavery Statement

1 Our Organisation

TownSwap is a digital platform providing free mutual exchange services for social housing tenants across the United Kingdom. We connect council and housing association tenants who wish to swap their homes, alongside a local business directory to help tenants settle into new communities.

As a technology-driven business, our operations are primarily digital. We do not operate physical premises or manufacturing processes. Our supply chain consists principally of technology services, software, and professional services providers.

2 Our Commitment

TownSwap has a zero-tolerance policy towards modern slavery and human trafficking. We are committed to:

• Ensuring that modern slavery and human trafficking is not taking place in our business or supply chain
• Acting with integrity and transparency in all business relationships
• Taking appropriate steps to remediate any issues identified
• Supporting victims of modern slavery where possible

3 Risk Assessment

We have assessed our business operations and supply chain to identify areas of potential risk. As a digital platform with a small team and primarily technology-based supply chain, we consider our exposure to modern slavery risk to be low. Key risk factors assessed include:

• Geographic footprint of suppliers and sub-contractors
• Nature of goods and services procured
• Labour practices within our direct workforce
• Third-party platforms and software services we utilise

4 Due Diligence

We take the following steps to ensure modern slavery is not present in our operations or supply chain:

• Conducting due diligence on new suppliers and technology partners before engagement
• Incorporating ethical standards into supplier and contractor agreements
• Ensuring all staff are aware of this policy and their responsibilities
• Reviewing this statement annually and following any significant changes to our business or supply chain

5 Our Policies

The following internal policies support our commitment to preventing modern slavery:

• Recruitment Policy: We recruit directly and verify the right to work for all employees and contractors. We do not use recruitment agencies without satisfying ourselves they operate ethically.
• Whistleblowing Policy: All staff and associated persons are encouraged to report any concerns about modern slavery without fear of retaliation.
• Supplier Code of Conduct: Suppliers and partners are expected to maintain standards consistent with this statement.

6 Training and Awareness

All team members receive information on modern slavery and how to identify and report concerns. We maintain awareness of the signs of modern slavery and human trafficking and ensure that anyone within our organisation knows how to raise a concern.

7 Reporting a Concern

If you have a concern related to modern slavery or human trafficking — whether within TownSwap's operations or supply chain — please contact us immediately.

You can also report concerns directly to the Modern Slavery Helpline: 0800 0121 700 (free, 24/7).

8 Review

This statement will be reviewed and updated annually, or following any significant change to our business operations or supply chain. It has been approved by the leadership of TownSwap and reflects our commitment to continuous improvement in combating modern slavery.